Last Updated: October 2026

At Chenuza Qatar (Chenuza.qa), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, and shared when you visit our website, place an order, contact us, or use our services.

Information We Collect

When you use Chenuza.qa, we may collect information such as:

• Name
• Phone number
• Email address
• Delivery address
• Order and purchase information
• Payment-related information
• Customer service communications
• Device, browser, IP address, and website usage information
• Cookies and similar technologies

How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Arrange delivery in Qatar
• Communicate with you regarding your order
• Provide customer support
• Process payments and refunds where applicable
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Measure website and advertising performance
• Send promotional communications where permitted

Payments

Depending on the payment method selected, payments may be processed through third-party payment service providers.

Chenuza.qa does not intentionally collect or store complete payment-card information when payment details are processed securely by an authorized third-party payment provider.

Delivery Partners

To complete your order, necessary information such as your name, phone number, delivery address, and order details may be shared with courier or delivery partners.

Information is shared only as reasonably necessary to process and deliver your order.

Cookies & Analytics

Chenuza.qa may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, and measure advertising performance.

We may use third-party services and advertising technologies, including services provided by platforms such as Google, Meta, TikTok, Shopify, or other service providers where applicable.

You can manage cookies through your browser settings and any cookie controls made available on our website.

Sharing of Personal Information

We may share necessary information with trusted service providers that help us operate our business, including:

• Shopify and ecommerce service providers
• Payment processors
• Delivery and courier companies
• Analytics providers
• Advertising and marketing platforms
• Customer-support and communication providers

We do not sell customers’ personal information simply for monetary payment.

Data Security

We take reasonable measures designed to protect customer information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, or deletion of certain information.

You may contact us if you have a privacy-related request or question.

Third-Party Services

Our website may contain links to or integrations with third-party websites and services. Their privacy practices are governed by their own policies, and Chenuza is not responsible for the privacy practices of independent third parties.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, business practices, or applicable requirements change. The latest version will be published on this page.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Chenuza Qatar
Website: Chenuza.qa
WhatsApp: +974 7711 8530