Last Updated: October 2026

Welcome to Chenuza Qatar (Chenuza.qa). These Terms & Conditions apply to your use of our website and to purchases made through Chenuza.qa.

By accessing our website or placing an order, you agree to these Terms & Conditions, subject to applicable laws and consumer rights in Qatar.

1. Online Store

Chenuza.qa is an online shopping platform serving customers in Qatar. We offer perfumes, fragrances, gadgets, lifestyle products, and other selected products.

We may add, modify, or discontinue products or services at any time.

2. Product Information

We make reasonable efforts to provide accurate product descriptions, images, prices, specifications, and availability.

Actual product packaging, colour, design, or appearance may occasionally differ slightly from website images due to manufacturer updates, screen settings, photography, or other reasonable factors.

3. Prices

Unless otherwise stated, prices displayed on Chenuza.qa are shown in Qatari Riyal (QAR).

Prices, discounts, promotions, bundles, and special offers may change from time to time.

The applicable price will normally be the price displayed when the order is placed, subject to correction of obvious errors.

4. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We may contact you by phone, WhatsApp, or another available method to confirm your order, address, location, or other delivery information.

We reserve the right to cancel or decline an order where reasonably necessary, including cases involving unavailable stock, incorrect pricing, suspected fraud, incomplete information, or inability to complete delivery.

5. Payment

Available payment methods will be displayed during checkout where applicable.

Depending on availability, payment options may include:

• Cash on Delivery (COD)
• Debit or credit card
• Other supported online payment methods

Online payments may be processed by third-party payment providers and may be subject to their own terms and security procedures.

6. Cash on Delivery

Customers selecting Cash on Delivery should provide accurate contact and delivery information and should be available to receive and pay for the order.

Repeated refusal of confirmed COD orders or intentional provision of incorrect information may result in restrictions on future COD orders where permitted.

7. Shipping & Delivery

We deliver within Qatar subject to service availability.

Delivery times are estimates and may be affected by location, courier operations, public holidays, weather, traffic, order volume, or other circumstances.

For complete information, please refer to our Shipping & Delivery Policy.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to our Return, Refund & Exchange Policy and applicable consumer rights.

Customers should inspect products after delivery and contact us promptly if an item is damaged, defective, incomplete, or incorrect.

9. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been dispatched, cancellation may not always be possible. Delivery or return charges may apply where appropriate and permitted.

10. Promotions & Discount Codes

Promotional offers, discount codes, bundles, free gifts, and special prices may be subject to specific conditions.

Unless otherwise stated, promotions cannot necessarily be combined with other offers.

We may modify or end promotional campaigns subject to applicable requirements.

11. Website Content

Text, graphics, logos, designs, photographs, product presentations, and other original website content belonging to Chenuza may not be copied, reproduced, republished, or commercially used without permission, except where otherwise legally permitted.

Third-party trademarks, product names, and logos remain the property of their respective owners.

12. Acceptable Website Use

You must not intentionally misuse Chenuza.qa, attempt unauthorized access, introduce malicious software, interfere with website operation, or use the website for fraudulent or unlawful activities.

13. Third-Party Services

Our website may use third-party services for ecommerce functionality, payments, analytics, advertising, communication, and delivery.

Third-party services may have their own terms and privacy policies.

14. Privacy

Your use of Chenuza.qa is also subject to our Privacy Policy, which explains how personal information may be collected and used.

15. Limitation of Responsibility

We aim to keep Chenuza.qa and our services accurate and reliable. However, website availability may occasionally be interrupted due to maintenance, technical issues, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded under applicable law.

16. Applicable Law

These Terms & Conditions are intended to operate in accordance with applicable laws and regulations in the State of Qatar.

17. Changes to These Terms

We may update these Terms & Conditions when our services, business practices, or applicable requirements change.

The latest version will be published on this page.

18. Contact Us

If you have questions about these Terms & Conditions, an order, or our services, please contact:

Chenuza Qatar
Website: Chenuza.qa
WhatsApp: +974 7711 8530