Last Updated: October 2026

At Chenuza Qatar (Chenuza.qa), customer satisfaction is important to us. This policy explains the conditions for returns, exchanges, refunds, damaged products, and incorrect orders.

Returns & Exchanges

If you wish to request a return or exchange, please contact our customer support team as soon as possible after receiving your order.

To be eligible for a return or exchange, the product should generally:

• Be unused and in its original condition
• Be returned with its original packaging
• Include all accessories, gifts, manuals, or other items supplied with the product
• Not show signs of use, damage, alteration, or misuse

All requests are subject to review and applicable consumer-protection requirements.

Perfumes & Personal-Care Products

For hygiene, safety, and product-integrity reasons, perfumes, fragrances, cosmetics, and personal-care products that have been opened, sprayed, used, or had their original seal removed may not normally be eligible for return or exchange, except where the product is defective, damaged, incorrect, or where otherwise required by applicable law.

Please check the product carefully before opening or removing any seal.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us promptly.

We may request:

• Your order details
• Photos or videos of the product
• Photos of the packaging
• A description of the issue

After verification, we will provide an appropriate solution, which may include replacement, exchange, refund, or another remedy as applicable.

Change of Mind

Returns requested because of a change of mind may be accepted only when the product meets our return conditions and where permitted under applicable rules.

Delivery or return-shipping charges may apply.

Refunds

Once an eligible return is received and inspected, we will process the approved refund using an appropriate available method.

The time required for the refunded amount to appear may depend on the original payment method, bank, card issuer, or payment provider.

Cash on Delivery Orders

For eligible Cash on Delivery orders, approved refunds may be arranged through an available refund method after verification.

Our customer service team will provide the necessary instructions.

Non-Returnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required by applicable law, returns may not be accepted for:

• Opened or used perfumes and fragrances
• Products with removed or damaged seals
• Used personal-care products
• Products damaged through misuse
• Items missing original packaging or supplied accessories
• Clearance or specially marked non-returnable products, where legally permitted

Order Cancellation

If you need to cancel an order, please contact us as quickly as possible.

If the order has already been dispatched or handed to the courier, cancellation may not always be possible and applicable delivery or return charges may apply.

Contact Us

For return, exchange, refund, or cancellation assistance, contact:

Chenuza Qatar
Website: Chenuza.qa
WhatsApp: +974 7711 8530

Our team will review your request and assist you according to this policy and applicable requirements.